• Services in your home
  • Homecare service

Interpid Care & Support Services

Overall: Good read more about inspection ratings

72 Alma Street, Leicester, LE3 9FA 07802 783568

Provided and run by:
Interpid Care & Support Limited

Latest inspection summary

On this page

Background to this inspection

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was conducted by one inspector.

Service and service type:

Interpid is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults and younger disabled adults and children.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service two days’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity took place on 25 March 2019 with a visit to the office location to see the manager and to review care records, policies and procedures. We made telephone calls to two relatives of the people who used the service and staff on 27 March 2019.

What we did:

• Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about. We also considered information from the Healthwatch and the local authority.

• Our inspection was informed by evidence we already held about the service. We also checked for feedback from members of the public and local authorities. We checked records held by Companies House.

• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

• We spoke with two people who used the service and two relatives.

• We spoke with the registered manager, the clinical lead and one support worker.

• We reviewed two people's care records, three staff personnel files, audits and other records about the management of the service.

• We requested additional evidence to be sent to us after our inspection. This was received and the information was used as part of our inspection.

Overall inspection

Good

Updated 1 May 2019

About the service: Interpid is a domiciliary care agency which provides care for people in their own homes.

Not everyone using Interpid receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, two people were receiving personal care.

People’s experience of using this service:

• People and relatives were happy with the care they received and spoke positively to us about staff. We were told, ‘’They’ve been brilliant,’’ and, ‘They’ve made a real difference to our life.’’

• Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs.

• Staff received comprehensive training to enable them to carry out their roles effectively.

• Staff enjoyed working at the service and felt supported by the registered manager.

• Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way.

• People and their relatives were involved in the planning and delivery of their care.

• There were systems in place to monitor and improve the quality of the service.

• When there were problems, the provider dealt with them appropriately and put measures in place to reduce the likelihood of recurrence.

Rating at last inspection: This was the service’s first inspection since it was registered.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk