About the service Glenthorne House is a residential care home that provides personal and nursing care for up to 27 older people. The accommodation is provided in a single building, arranged over two floors, with communal facilities. At the time of our inspection, 26 people were using the service, some of whom were living with dementia.
People’s experience of using this service and what we found
People received their medicines as prescribed by trained and competent staff. However, there were some gaps in the recording of people’s topical creams.
People were protected from the risks of ill-treatment and abuse. Staff had been trained to recognise potential signs of abuse and understood what to do if they suspected any wrongdoing.
The provider had assessed the risks to people associated with their care and support. Staff were knowledgeable about these risks and knew what to do to minimise the potential for harm to people.
People were supported by enough staff who were available to assist them in a timely way. Staff had received training which enabled them to support people safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, and staff, felt Glenthorne House was well managed and were given opportunities to share feedback about the service. The manager and provider undertook regular checks to ensure the quality of care provided was good.
The provider made notifications to the Care Quality Commission in accordance with the law.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 June 2019).
Why we inspected
The inspection was prompted in part due to concerns received about the general care people received. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained as good, based on this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Glenthorne House on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.