5 February 2019
During a routine inspection
People’s experience of using this service:
¿ Relatives spoke positively about staff supporting their family members and told us they were kind and compassionate and treated them with dignity and respect.
¿ Relatives were confident staff would keep their family members safe when they supported them out into the community.
¿ The provider promoted an open and honest culture and relatives were confident in the management team. They felt they were approachable, always available and would address any issues that arose.
¿ People had regular care workers who were knowledgeable about their roles and knew how people liked to be supported.
¿ Relatives felt the service was personalised and the provider listened to them, was flexible in meeting their needs and put them at the heart of the service. A health and social care professional felt the provider was responsive and kept them regularly updated.
¿ People were cared for by staff who were well supported and spoke positively about the organisation and how they felt valued and appreciated.
Rating at last inspection: This was the first inspection since the provider registered with the Care Quality Commission (CQC) in February 2018.
Why we inspected: This was a planned comprehensive inspection based on the registration date. We had been in contact with the provider since they registered to confirm if they were providing a service to people.
Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk