11 November 2013
During an inspection looking at part of the service
We found that people's needs were assessed and care was planned and delivered in line with their individual care plan. Relatives involved in their family member's care told us that they were happy with the care and support provided and the carers had a good understanding of their role. One relative told us "out of all the carers my husband has had X is the best." Another relative said "he handles him with great compassion and care."
Relatives told us that their family member would be safe and trusted the carers who came to their home.The service had a policy and procedure about safeguarding vulnerable adults and the carers had undertaken safeguarding training. Checks were carried out about carers before they began work at the agency including Disclosure and Barring Service checks and references.
Relatives felt able to raise any issues with the provider and were confident that any concerns would be addressed by the provider to their satisfaction.