We carried out a review of the data available to us about Regline Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Regline Care Limited, you can give feedback on this service.
People's experience of using this service and what we found
People received safe care from staff who understood how to support them and who they knew well. Risk assessments in place assessed risks associated with people's care and health needs and gave direction to staff about how to minimise known risks and keep people safe. If people required support to receive their medicines, this was done safely and as prescribed. Recruitment processes in place ensured that only those staff assessed as safe and competent to work with vulnerable adults were recruited. There were sufficient numbers of staff available to meet people's needs. Care staff understood the importance of taking precautions to reduce the risk of spreading infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's capacity to make day-to-day decisions had been considered and assessed. The service was working within the requirements of the Mental Capacity Act 2005. New staff received a period of induction when then completed training and worked alongside an experienced staff member. All staff received an ongoing programme of training to keep their skills and knowledge up to date.
People were supported by care staff who cared for them and we received positive feedback about how people were treated with respect and dignity. People's cultural needs were known by care staff and care was provided in a way which supported people's equality and diversity characteristics.
Care plans were person centred and gave comprehensive information about the person, their needs and how they wished to be supported. People's communication needs were considered, and information was provided in ways people could understand.
Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received. Feedback was obtained from people and relatives to help improve the service. Staff felt supported by the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection of a newly registered service.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.