About the service: Bramshott Grange is a residential care home that was providing personal care to 29 people who had physical care needs or were living with dementia at the time of the inspection.
People’s experience of using this service:
People told us they were happy and felt safe living at Bramshott Grange. We saw people were encouraged to be independent. Staff understood people’s individual communication needs and worked in proactive ways to provide person-centred support.
The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. The provider ensured the provision of best practice guidance and support which met people's individual needs.
People participated in a range of activities that met their individual choices and preferences. Staff
understood the importance of this for people and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life.
The provider had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity.
People, their relatives and staff told us they thought the home was well led and spoke positively about the manager. The provider and manager carried out numerous audits to ensure the service was effective. Staff supported people to integrate into their local community and the culture of the service promoted the values of supporting people to be as independent as possible.
Rating at last inspection:
The service was first registered with the Care Quality Commission on 7 March 2018. This was their first inspection since registration.
Why we inspected:
This was a planned comprehensive inspection. Newly registered services are inspected within a year of their first registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk