Fervid Healthcare Ltd Also known as Derbyshire

Updated 31 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

Fervid Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses, flats and specialist housing, who at the time of this inspection, lived in Staffordshire. The service was supporting two service users with their end of life care. There was a registered manager at the time of this inspection. The registered manager was also the provider. Both roles are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service two days’ notice of the inspection. This was because we needed to be sure that the registered manager could make arrangements to be in the office to support the inspection.

Inspection activity started on 16 May 2022 and ended on 17 May 2022. Phone calls were made to people on 17 May 2022. We visited the office location on 16 May 2022. We continued to review evidence the registered manager sent us until the 17 May 2022.

What we did before the inspection

We used information received about the service since it registered with the Commission. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We reviewed a range of records including the relevant sections of two people’s care records and one person’s medication records. We looked at two staff files in relation to recruitment. We reviewed other records related to the management of the service, including policies, training records and audits.

We spoke with two people who used the care service. We spoke with the registered manager who also worked as a member of care staff.

What we did after the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 31 May 2022

Fervid Healthcare Limited is a domiciliary care service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. There were two people who received personal care at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s care needs were assessed with risks identified and actions taken to promote people’s safety. Steps were taken to reduce the risks from infections. Medicines were managed in line with good practice guidelines. People experienced reliable and safe care from care staff. Recruitment processes were in place and checks were made on the suitability of care staff to work with people. The service looked to understand what worked well and what could further improve to help people receive safe care.

Assessment processes centred on people’s needs and choices including any equality characteristics. Care staff received training so they could understand any care needs people had. People received help with their meals and drinks and their choices and preferences were respected. Care staff worked with other agencies to help people receive consistent care and access healthcare services.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described care staff as caring, patient and lovely and that they felt well-cared for. People were supported to express their views and be involved in decisions about their care. People’s privacy and dignity was fully supported by care staff. People’s independence was promoted.

People experienced responsive, person-centred care. People were involved in reviewing their care with care staff and knew they could make changes when needed. People’s communication needs were known and understood. People’s relationships with others that were important to them were supported and care staff took steps to reduce social isolation for people. People could give their feedback, including compliments or complaints and policies were in place to ensure any complaints would be investigated and resolved. People could discuss any end of life care choices with care staff and care staff knew when other health and social care professionals were involved in people’s support.

Systems were in place to help ensure the good governance and management oversight of the service. Audits were used to help check on the quality and safety of services. The service was focussed on providing person-centred care and promoting people’s rights. People were engaged in the service and their views sought and listened to. Care staff worked well in partnership with other people involved in people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 March 2018 and this is the first inspection. The service has not operated continuously since it first registered. It re-started providing personal care in January 2022.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.