Background to this inspection
Updated
17 August 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 19 June 2015. The inspection team comprised of three inspectors and an expert by experience who had expertise in older people’s care. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
During the inspection, we spoke with 10 people who lived at the home and three families. We spoke with six care staff, the registered and deputy manager and a provider representative. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at three records about people’s care, staffing rotas, falls and incidents reports, people’s medicines records, infection control audits, care plan audits, menus, complaints and compliments and staff handover notes.
Updated
17 August 2015
The inspection was unannounced and took place on 19 June 2015.
The home is registered to provide accommodation and personal care for a maximum of 36 people. There were 34 people living at the home on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that assistance from staff was prompt and were always available to them. Staff also told us that staff spent time with them.
People told us that they felt safe and free from the potential risk of abuse. Staff told us about how they kept people safe and were aware of their support needs. People received their medicines as prescribed and at the correct time.
People told us the staff were friendly and they knew how to look after them. Staff were provided with training which they told us helped them look after the needs of people who lived at the home.
Assessments of people’s capacity to consent and records of decisions had been completed in their best interests. The provider showed how people gave their consent to care and treatment or how they made decisions in the person’s best interests.
People liked the food and the choices available at each mealtime. Where support was needed staff provided this so people were encouraged to eat and stay healthy. People’s health care needs were assessed, reviewed and planned and so staff knew how to meet those needs. People used other healthcare professionals that provided treatment, advice and guidance to support their health needs.
People told us and we saw that their privacy and dignity were respected and staff were kind and polite with them. People were involved in the planning of their care. People were supported and encouraged to maintain their hobbies and interests. People and relatives felt that staff were approachable and listened to their requests about the care of their family member
The provider and deputy manager made regular checks to monitor the quality of the care that people received and looked at where improvements may be needed. The staff team were approachable and visible within the home which people and relatives liked.