We carried out a review of the data available to us about Cheltenham Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cheltenham Supported Living, you can give feedback on this service.
Cheltenham Supported Living is a domiciliary care service that provides personal care to people living with a physical disability in their own homes. The service provided personal care to five people at the time of our inspection. This is a new service provided to people whose accommodation had previously been part of a care home.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from harm and abuse through the knowledge of staff and management. Risks to people's safety were identified, assessed and appropriate action was taken to keep people safe. People's medicines were safely managed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and kindness and their privacy and dignity was upheld. People were involved in the planning and review of their care.
People's individual needs and wishes were known to staff. There were arrangements in place for people and their representatives to raise concerns about the service.
Effective quality assurance systems were in operation with the aim of improving the service in response to people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 18 October 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.