3 December 2013
During an inspection in response to concerns
We spoke with eight people who used the service and two visiting family members. One person preferred to be in their own home, but everyone else expressed positive views. One person said, “Staff here are brilliant. I can’t find fault”. A visitor said, “I don’t think you would find a better place”.
We looked at four people’s care plans. These were comprehensive, current and reviewed to ensure they reflected people’s changing needs. Daily notes confirmed that care was being delivered as planned.
The four members of staff we spoke with said they felt well supported. We were told that morale was, “The best it has been for a while”. Staff received supervision and felt that training was good. One commented that sometimes they were a bit stretched in the mornings, but did not feel this affected people who used the service. A colleague agreed and added, “You get there in the end." We found no evidence to substantiate concerns about low morale. Staff comments and our observations of team working indicated the contrary.