Updated 8 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector and one expert by experience, specialising in the care of older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Home Instead Senior Care Havant is a domiciliary care agency that provides a service to older people and younger adults living with physical disability, dementia, learning disabilities, mental health needs and sensory impairment. At the time of the inspection the service was supporting 20 people with personal care.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it was small and the manager is often out of the office supporting staff. We needed to be sure that they would be in.
Inspection site visit activity started on 16 January 2019 and ended on 22 January 2019. We visited the office location on both days to see the manager and office staff; and to review care records and policies and procedures.
What we did:
Prior to the inspection we reviewed all the information we held about the service including notifications received by the Commission. A notification is information about important events which the service is required to tell us about by law.
During the inspection we visited and spoke to six people, three relatives, seven staff, the care manager and the registered manager. We reviewed documentation including three people’s care records, medication records, three staff employment files, training records, staff supervision records, accidents and incidents, policies and procedures and safeguarding records. We also received feedback about the service from two external professionals.