26 June 2019
During a routine inspection
5 Cedars Road is registered to provide accommodation and personal care for up to eight people with a learning disability. At the time of our visit seven people were living in the home.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service:
People received safe care and support by staff who had been appropriately recruited and who had been trained to recognise signs of abuse or risk and understood what to do to safely support people. A positive approach to risk taking was followed to ensure people’s independence was maintained. People received safe support with their medicines by staff who had received training and who had been assessed as competent.
The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. People received the support of health and social care professionals when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
People received help and support from a kind and compassionate staff team with whom they had developed positive relationships. People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them. There was regular involvement by families and relatives and external services such as community nursing and social work services were consulted with regard to the support and care of people.
People received a personalised service and were involved in developing their care plans. Staff knew people’s life histories, preferences and routines. Activities were based around people’s choices and people were supported to take part in the running of their home.
There was a positive culture where people, staff and relatives felt listened to. Relatives told us that the addition of new staff and manager had led to improvements in having consistent activities and better communication. The manager had applied to the Care Quality Commission for registration and felt supported by the senior management team.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service, under a different provider, was good (published 28 February 2017.)
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.