Archived: Alliance Medical House

Updated 22 July 2022

Alliance Medical House is operated by Alliance Medical Limited. It is a diagnostic and screening service clinic in Epsom, Surrey. The service provides scans for adults and primarily serves the communities of Surrey. It also accepts patient referrals from outside this area. On average 70% of patients are NHS referrals and 30% are privately funded.

The service provides magnetic resonance imaging (MRI) scans and in September 2021 the service introduced computerised tomography (CT) scans. Alliance Medical House has one MRI and one CT scanner, and specialises in cardiac patients. The service has changing areas, a waiting area and upstairs consulting rooms.

From May 2021 to May 2022 the service carried out 4,702 MRI scans and 110 CT scans.

Updated 22 July 2022

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

Updated 22 July 2022

Our rating of this location stayed the same. We rated it as good. See the overall summary above for details.