23 October 2013
During a routine inspection
We found that people were supported in promoting their independence and community involvement. One person we spoke with said that the care team did their best to ensure their independence was preserved when they participated in a particular community activity.
People expressed their views and were involved in making decisions about their care and treatment. One person we asked confirmed they were involved in their monthly care plan reviews and said, 'I feel very much involved and consulted.'
People received care that matched a detailed assessment of their needs. One person said, 'They are always writing in the [daily care records] and we discuss these when they come out to do the review.' This ensured that people always received care and support that met their current needs.
People were protected from the risk of abuse, because the provider had ensured staff members had access to their safeguarding policy and had provided training in identifying and responding to abuse.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. This was because the provider ensured all staff members received annual training in essential subjects as well as specialist training in subjects relevant to their role, such as caring for people with spinal injuries.
The provider operated a range of quality monitoring processes that were designed to assess the effectiveness of the delivery of people's care packages. These processes involved monitoring staff performance, reviewing people's records and monitoring those care packages regarded as high risk at a more senior managerial level.