We carried out a review of the data available to us about AMG Nursing and Care Services Lincoln Branch on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about AMG Nursing and Care Services Lincoln Branch, you can give feedback on this service.
AMG Nursing and Care Services is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the inspection the service was providing personal care to 37 people.
People’s experience of using this service:
People and their relatives gave positive feedback about their experience of the service and the care they received. They told us they felt very safe with the staff. Safeguarding policies and procedures were in place and people were protected from avoidable harm and abuse by staff who could identify and report safeguarding concerns. People's medicines were administered as prescribed and this was closely monitored. Staff followed infection prevention and control practices. Staff understood people's needs and risks to their safety. Risk assessments guided staff on how to safely meet people's needs.
People were supported by consistent skilled and experienced staff to meet people’s needs. Staff received appropriate induction, training, and support and applied learning effectively in line with best practice. This led to good outcomes for people. Safe recruitment processes were in place and followed.
Staff understood the importance of providing person-centred care and developed positive supportive relationships with people. Staff encouraged people’s independence and supported them to have maximum choice and control of their lives. in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were trained in mental capacity legislation and understood their responsibilities. They gained consent before providing care.
Care plans contained current and personalised information that supported staff to provide person-centred care. People were encouraged to maintain important relationships.
Staff worked closely with healthcare professionals and sought their advice, guidance and support to promote people’s wellbeing. People’s dietary needs were met. End of life care was provided with support from relevant health care professionals. Concerns and complaints raised were dealt with appropriately.
The manager was committed to providing a high-quality, person-centred service. They had an open and honest approach and was very supportive to staff. The registered manager used a range of checks and audits to assess and monitor the quality of service to ensure continuous improvement and learning. They listened to people's feedback and responded to issues and concerns to improve the service.
Rating at last inspection:
This is the first inspection of the service.
Why we inspected:
This was a planned inspection.
Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule or sooner if we receive information of concern.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.