24, 28 January 2014
During a routine inspection
When we inspected, this small domiciliary agency supported approximately 32 people living at home in the Milton Keynes area. With their prior agreement we met with four people at home and spoke with other people by telephone. We asked them about their experience of using this agency's domiciliary support services.
One person commented, "The carers are very good." The staff were described by one person as "caring and professional" as well as "very responsive" and conscientious.
We saw from looking at care records and from talking with people that people's preferences for the way they wanted their support to be provided had been taken into account and acted upon. We found that people were provided with the agreed practical assistance, support, and care they needed. This meant they were enabled to live independently at home with support from the agency staff.
We found that the agency provided people with safe, reliable and supportive care. We saw that staff were knowledgeable about the needs of the people they supported.