Archived: Coventry and Rugby Out of Hours Service

This service is rated as Good overall.

We carried out an announced, comprehensive inspection at Coventry and Rugby Out of Hours Service on 27 January 2020 (Coventry site) and 30 January 2020 (Rugby site). This inspection was completed as part of our inspection programme, following the service registering to provide regulated services in 2018.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care