We carried out a review of the data available to us about Helping Hands Eastbourne on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Eastbourne, you can give feedback on this service.
Helping Hands Eastbourne is a domiciliary care agency providing personal care. Staff were providing personal care to 19 older people, some of whom were living with dementia, at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported and reflected this practice.
People felt safe with the support provided. Risks to people were assessed and managed. Staff understood safeguarding and how to report any concerns about people’s safety.
People were treated with respect and kindness. Staff knew people well and provided personalised care. People’s dignity and independence were protected and promoted. People were involved in making decisions about their care and support.
There were enough staff available to meet people’s needs, and enough time allocated to care visits to provide the support required.
Medicines were managed safely, and staff had training and competency checks. The prevention and control of infection was well managed.
People’s needs were assessed before they started to receive care visits. Care plans and people’s experience of their care visits were regularly reviewed.
Staff worked with other professionals to ensure people received the right support. When people required health care, staff liaised with health care professionals to ensure they got the right support.
A quality assurance framework assisted the registered manager to have oversight of the service, and make improvements where needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 June 2018 and this is their first inspection.
Why we inspected
This was a planned inspection following the registration of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.