Care To You Healthcare Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and relatives fed back to us that they felt involved in all aspects of their care and decision making and were encouraged by staff to make choices and voice their preferences. Some of the comments we received from people were, “They give me choices and let me make decisions, encouraging me to maintain some independence,” and “They ask me about my likes and dislikes.” A relative told us they were very happy with the care their loved one receives, saying, “[Person’s] routine is followed, never rushed, nothing is too much bother. Smiley happy staff.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care plans did not contain enough detail about people’s preferences about their care and support. The provider told us how they had recently moved digital systems they were adding more detail to the care plans to make them more personalised. We saw that this had been identified and included in their service improvement plan and progress was being closely monitored. Senior staff had been tasked with adding more information about people’s preferences to their support and care plans.

Staff we spoke to told us how they ensure people are involved in decisions. One said, “We respect what their wishes are, we don’t force anyone to do anything, we try to persuade and encourage”. Staff said they look at the information and guidance in the app about people’s preferences and are prompted by the system to record people’s mood and how they are feeling.

People and relatives fed back to us that they felt involved in all aspects of their care and decision making and were encouraged by staff to make choices and voice their preferences. Some of the comments we received from people were, “They give me choices and let me make decisions, encouraging me to maintain some independence,” and “They ask me about my likes and dislikes.” A relative told us they were very happy with the care their loved one receives, saying, “[Person’s] routine is followed, never rushed, nothing is too much bother. Smiley happy staff.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.