The Care Quality Commission

Archived: Sevacare - Merton

Office 9128, Access Self Storage, 141 Morden Road, Mitcham, Surrey, CR4 4DG (020) 8648 7339

Provided and run by:
Sevacare (UK) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

18 April 2013

During a routine inspection

During our inspection staff told us there were approximately 58 people using the service and 43 staff employed by the service. We met with office staff and four of the care staff. We spoke by telephone with ten people who used the service or their relatives. We talked with a further four members of care staff. Most of the feedback was complimentary about the care and services currently provided. They said that the carers did a good job and there was good communication from the office. One person said, 'I am very happy.' A relative said 'I feel very comfortable knowing they are looking after my mother.' Some people said there had been some difficulties at first with some care staff unsure about what they were doing to start with but this had improved.

We were concerned that safeguarding procedures were not always being followed. We found that a safeguarding concern had not been responded to correctly. People who used the service were therefore more vulnerable to the risk of abuse, neglect or harm.

We looked at records and saw that adequate recruitment checks were made and induction training had taken place. Most but not all of the staff told us that they felt well supported and that they received appropriate training to meet the needs of people they cared for. While additional training was being provided, there was a need for some further training for more complex levels of care. There were a range of systems in place to help monitor the quality of the service.