About the service Haling Park Care Home provides residential, nursing and dementia care and accommodation for up to 62 older people. It also offers respite care. At the time of our inspection there were 59 people living at the service. The home is spread over three floors and is situated within a quiet residential area of South Croydon.
People’s experience of using this service and what we found
The management, leadership and staff team were committed to continuous development to ensure people received high quality care that gave them positive experiences and outcomes. Staff focused on what was important for the individual and worked with other agencies to enhance people’s quality of life. This included focusing on people who had dementia, where they were with their dementia journey and finding meaningful experiences that people could engage with. Staff were working with Age UK, through the care connectors initiative, to reduce the risk of people feeling isolated.
The home had been recognised for the high quality care they provide through achieving the top 20 care home of the year in 2021 and 2022 on carehome.co.uk, the provider’s care home of the year 2022, and the registered manager achieved the provider’s England Care Home manager of the year 2022.
There were sufficient staff at the service and staff worked well together to support each other and provide consistency in care delivery. Staff reflected as a group on any incidents that occurred so they could improve practices and outcomes for people. Feedback from people and visitors was welcomed and encouraged. The provider had introduced a ‘you said, we did’ board so people could see how their suggestions were used and implemented at the service.
Staff were knowledgeable of the people they cared for. This included knowing the people and what they were interested in, as well as knowing their needs and how to keep them safe. People received safe care and support which met their needs. The service used a Red, Amber, Green (RAG) rating system to prioritise outcomes for people and highlight higher risks to people’s welfare. They were supported with their medicines and to receive further medical attention when required. Regular pain assessments were undertaken to support people to live pain free.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to live free from abuse or discrimination. Staff celebrated people’s differences and ensured their culture, heritage and religion was respected.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 3 February 2020).
Why we inspected
We received concerns in relation to the environment and staffing levels. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.