30 August and 2 September 2013
During an inspection looking at part of the service
We looked at risk assessments and risk management plans. Risk assessments were in place for each individual and for staff. We looked at staff files and saw that two written references had been obtained for each staff member. Pre-employment checks are important and ensure that staff employed are suitable for the job. We saw that the provider was listening to and taking action about complaints and comments made by people who used the service.