About the service D.Osteen Limited trading as D.Osteen Homecare Support is a home care service providing personal care to people in their own homes. At the time of our inspection there were eight people receiving personal care services. The two registered managers carried out all care calls at the time of our inspection, as there were no employed staff at this time.
People’s experience of using this service and what we found
People received care and support that was safe. The provider took steps to protect people from risks, including the risk of abuse or avoidable harm. Recruitment processes were in place to make sure when staff were employed they were suitable to work with people in their homes. The provider actively promoted safety around medicines and infection control.
People received care and support that was effective and based on thorough and detailed assessments and care plans. When staff were employed they were trained and supported to deliver care according to people’s needs, and worked with other agencies to deliver consistent and effective care. People were supported to have maximum choice and control of their lives; the policies and systems in the service supported staff to support people in the least restrictive way possible and in their best interests.
People had caring and kind relationships with their care workers and the registered managers. The provider worked to respect and promote people’s privacy, dignity and independence by encouraging people to be involved in their care.
People received care and support which met their needs and reflected their preferences. The provider complied with best practice guidance with respect to meeting people’s communication needs.
The service was well led. There was focus on meeting people’s individual needs, working in cooperation with others and continuous learning. This was supported by an effective management system appropriate for the size of the organisation.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 11 May 2018 and this was the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.