We carried out a review of the data available to us about Helping Hands Stourbridge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Stourbridge, you can give feedback on this service.
People’s experience of using this service:
People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.
People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive and meaningful relationships with people.
People told us they felt well cared for by staff who treated them with respect. The provider ensured people had regular staff, meaning people and staff were able to build positive relationships. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.
Staff liaised with other health care professionals to ensure people's safety and meet their health needs.
Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.
Audits were completed by the registered manager and the head office, to check the quality and safety of the service.
The registered manager managed, motivated and supported the staff team in their roles to ensure people received a good service.
More information is in Detailed Findings below.
Rating at last inspection:
This was the first inspection of the service.
Why we inspected:
This was a planned comprehensive inspection which took place on 21 May 2019.
Follow up:
We will continue to monitor intelligence we receive about the service until we inspect again as part of our inspection programme. If any concerning information is received, we may inspect again sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk