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Angels Caring Care

Overall: Good read more about inspection ratings

32 Queensway, Enfield, EN3 4SA 07944 438865

Provided and run by:
Angels Caring Care Limited

Latest inspection summary

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Background to this inspection

Updated 24 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

Inspection activity started on 8 July 2019 and ended on 17 July 2019. We visited the office location on 8 July 2019.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

Before the inspection, we checked for any notifications made to us by the provider and the information we held on our database about the service and provider. Statutory notifications are pieces of information about important events which took place at the service, such as safeguarding incidents, which the provider is required to send to us by law.

We used all of this information to plan our inspection.

During the inspection

We spoke with two members of care staff, the recruitment and training manager and the registered manager. We reviewed a range of records, including four care records, medicine administration records, three staff recruitment files and training. We also looked at management quality information including medicines audit documents, spot checks of care staff and accident and incident documentation. We checked the service had key policies in place to guide their work.

After the inspection

We spoke with an additional care staff member, and two relatives. We also spoke with three people using the service to gain their views on the service provided. We contacted three organisations for feedback on the service but they did not respond to our request.

Overall inspection

Good

Updated 24 August 2019

About the service

This service is a domiciliary care agency. It provides personal care to a range of adults living in their own homes with a broad range of physical, mental health and learning disability needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 13 people receiving a service that is regulated by CQC.

People’s experience of using this service and what we found

People and their relatives told us staff were kind and caring and that they had a regular carer. People and their relatives told us they were very happy with the service.

People had regular care staff who turned up on time, or let them know if they were running late.

Care records were up to date, person centred and comprehensive. Risk assessments were in place for the majority of risks identified; staff were able to tell us how they cared for people to mitigate these risks.

People and their relatives told us that the registered manager was very responsive to any issues or concerns they had and that they would recommend the service to other people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were aspects of the service that were well led, but the registered manager was aware they needed to refine and improve some aspects of the paperwork in order to maximise good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC in July 2018. This is the first inspection of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.