9 May 2023
During an inspection looking at part of the service
People’s experience of using this service and what we found
There were systems in place to assess and manage risks however these did not always work effectively and include regular review where required. Risks in the environment from the refurbishment and building works had not been identified and dealt with.
Records did not always demonstrate that peoples care plan and risk management plans were being followed. We found anomalies in repositioning records, food and fluid charts. Strategies to guide staff on reducing risks were not always clear.
The provider had a quality system in place to review the quality and safety of care, but this was not fully effective and had not identified the shortfalls we found.
People told us that they were supported by a kind and friendly staff team who knew them well. Feedback on the availability of staff was however mixed and we have made a recommendation about staffing levels.
Staff received induction training when they started to work at the service to develop their skills and knowledge and told us that they were well supported.
There were clear processes in place to manage people’s medicines. The service was clean and infection control and prevention was well managed. Maintenance checks on equipment were undertaken to ensure that it was safe for staff to use.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was an ethos of helping people to lead a full life. People had choice and opportunities were provided to pursue interests and engage in social activities.
People and their relatives told us they were asked for their feedback about the quality of the service.
The registered manager was clear about their responsibilities to work with other agencies and be open and transparent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 January 2022).
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Park View Care Home on our website at www.cqc.org.uk.
Why we inspected
This inspection was prompted by a review of the information we held about this service. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from good to requires improvement based on the findings of this inspection. You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.