We carried out a review of the data available to us about Surecare Redbridge & Epping Forest on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Surecare Redbridge & Epping Forest, you can give feedback on this service.
Surecare Redbridge & Epping Forest is a domiciliary care agency providing personal care to people in their own homes. It is a new service with plans for growth and development. At the time of inspection there were three people using the service.
People’s experience of using this service and what we found
People received care from regular staff who were appropriately trained. People and their relatives told us staff never missed calls and arrived on time. If they were going to be late for any reason, they telephoned. One person told us, “Usually it is the same person who has been scheduled to attend.” This provided continuity of care which people and their relatives appreciated.
Staff carried photographic identification badges and wore uniform, so people were confident who was visiting. Safe staff recruitment practices were followed, and staff received appropriate induction training when they joined the service. Continued learning and development, through the provision of on-line training and refresher courses were available to staff. People and their relatives told us, “Staff are skilful” and, “Super care with attention to detail.”
People and their relatives knew the provider and were confident in the management of the service. One relative said, “I felt very comfortable with the manager at the initial assessment.” Care plans identified person-centred care and medicines were given as prescribed.
People told us that staff followed infection control procedures. Staff had received training in infection control and staff confirmed they had the appropriate personal protective equipment (PPE) such as gloves and aprons, to carry out their work safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us that they felt supported by the manager and were confident that if they had any concerns, the manager would take the necessary action. People and relatives were provided with information on how to make a complaint and systems were in place to respond appropriately.
The manager was hands-on, working alongside staff which provided oversight of the service. Audits were in place to monitor the quality of the care provision.
We have made a recommendation that the manager seeks best practice in the developing, formalising and recording of staff supervisions and meetings.
Why we inspected
This service was registered with us on 13 June 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk