25 April 2013
During a routine inspection
We asked one patient about their experience and they said 'I'm happy. I've got no complaints.' They added 'Every time I come here they're very polite.' A new patient told us that staff had been 'very pleasant and welcoming'. We spoke with one patient who told us their treatment had been explained to them and said 'The dentist gave me options.'
We saw staff interact with patients in a respectful and polite manner and introduce themselves by name. All the patients we spoke with were positive about the conduct of the staff.
One member of staff said 'We're really trying to make a go of this practice. It's a very caring practice. All the patients are impressed by X (a dentist).' Another member of staff said 'I'm very happy here. I felt very welcome. The practice manager is very organised.'
There were effective systems in place to reduce the risk and spread of infection. Patient and management records were fit for purpose and kept safe.