London Care (Rosemary House)

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 09 February 2022 and was unannounced.

Updated 11 March 2022

About the service

London Care – Rosemary House Extra Care is providing personal to up to 40 people living in their own flat at Rosemary House. During the day of our inspection 34 people received personal care.

People’s experience of using this service and what we found

People were happy with the care and support they received from the care staff who visited them. There were enough staff to make sure people were safe, and their needs were met in a timely manner. Medicines were managed safely by the service. Staff had received training and competency assessment around medicines administration.

People were supported by staff who had received training and support to carry out their job roles effectively. Peoples dietary needs had been met, provided their care plans required this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and promoted people's dignity. People who used the service told us that staff maintained their privacy and we observed staff not entering peoples flat without ringing the door bell and waiting for an invite from the person. Peoples independence was maintained, and we saw people accessing all areas of the property and accessing the community on their own.

Care records were of good standard and well maintained. Regular reviews and updates ensured that they were current and responsive to people’s needs. People who use the service felt confident in raising concerns and were clear whom to contact if they and any complaints.

Information from audits, incidents and quality checks were used to drive continuous improvements to the service people received. The service was well managed, and staff told us that they felt supported and listened to by the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

This service was registered with us on 20/11/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.