SureCare Trafford

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• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked at one quality statement under the key question safe; safe and effective staffing. Staff were safely recruited with all pre-employment checks completed before starting work. For overseas recruits, checks of visa status were in place. Staff received the correct training and support for their roles. All new members of staff completed induction training, shadowed an existing member of staff and received competency assessments prior to working on their own.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

People told us they felt the service was safe. All the people we spoke with were positive about staff working at the service. We were told staff arrived on time, stayed the full length of the call, and completed all agreed tasks. People said, “The guys they send me are very good & I get on with them well. They speak good English, are very punctual and stay the full 30 minutes.” “Very punctual, all well trained, very helpful and nice.” “I’ve found the staff to be responsive, caring, considerate people.”

Staff told us they felt supported by the management team and received appropriate training for their role. One new member of staff told us “I’ve worked for them for 2 weeks and have completed the induction and in house training. All last week I was shadowing carers and this week I’m on my own.” A longer term member of staff told us they were able to raise any issues they had in staff meetings “Staff meetings are once a month; staff can contribute to these.”

Staff were recruited safely into the service. Appropriate checks were carried out to ensure staff were suitable and able to work with people using the service. Checks included references, disclosure and barring service records checks (DBS), right to work and previous employment history. Staff received appropriate training and supervision for their roles, from members of the office management team.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.