Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection August 2015– Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Coulby Medical Practice on 1 November 2017. This was as part of our inspection programme.
At this inspection we found:
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The practice had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
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Staff involved and treated people with compassion, kindness, dignity and respect.
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There was a strong focus on continuous learning and improvement at all levels of the organisation.
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The practice implemented service developments using input from clinicians to understand their impact on the quality of care.
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The information used to monitor performance and the delivery of care was accurate and useful. There were plans to address any identified weakness.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice