Letter from the Chief Inspector of General Practice
We carried out an announced inspection ofMansion House Surgeryon 26 August 2015, during which a breach of a legal requirement set out in the Health and Social Care Act (HCSA) 2008 was found:
Regulation 18 HSCA of (Regulated Activities) Regulations 2014 : Staffing
The provider did not have in place suitable arrangements to ensure that staff employed within the practice were suitably supported in relation to their responsibilities as staff were not receiving regular opportunities for appraisal.
After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements set out in this regulation. They told us their action plan would be completed by 31 March 2016.
In April 2016 we undertook a focused inspection where we asked the practice to send us information to evidence that they now met legal requirements. This report only covers our findings in relation to this requirement. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link forMansion House Surgery on our website at www.cqc.org.uk.
Our key findings were as follows:
- The practice had taken action to address the issue identified during the previous inspection and put in place arrangements toensure staff appraisals foremployees were carried out on an annual basis.
However, the practice should continue with the programme of appraisals to ensure that all staff employed within the practice are suitably supported in relation to their responsibilities and offered the opportunity to identify personal development needs and training requirements.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice