This practice is rated as Good overall. (Previous rating December 2014 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Taunton Vale Healthcare on 6 and 7 June 2018 as part of our inspection programme. During this inspection we visited the registered location, Blackbrook Surgery and the branch surgery, Victoria Gate Surgery.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Improve audits to include a practice led full cycle annual audit programme and evidence of changes to practice as a result of clinical audits.
- Implement regular documented fire drills.
- Implement actions to improve national targets (QOF) and clinical management of long term conditions.
- Improve the oversight and recording of mandatory training.
The area where the provider must make improvements are:
- Ensure care and treatment is provided in a safe way to patients with regards to infection prevention and control.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.