Neston Surgery provides medical services to approximately 8,600 patients registered at the practice in Neston, Merseyside.
The practice is registered with the Care Quality Commission to deliver the regulated activities:
- Diagnostic and screening procedures
- Family planning
- Maternity and midwifery services
- Surgical procedures
- Treatment of disease, disorder or injury.
We had left Care Quality Commission (CQC) comment cards before our inspection, for patients to express their views. We found 30 cards had been completed, the majority of which carried positive comments about the service.
GPs and practice nurses had systems in place to ensure that patients with on-going health conditions, who required close monitoring over time, received treatment that met their needs. Patients who were required to have regular blood tests were able to use the phlebotomy service at the practice.
The practice supported frail and elderly patients in two local nursing homes. Clinicians work was focussed on minimising any unplanned admissions of these patients to hospital.
We saw examples of how clinicians at the practice worked with other professionals and services to deliver the best possible outcomes for patients. For example, in cases of patients receiving palliative care.
We were able to speak to parents and carers of children who were patients of the practice. They told us they never experienced a problem getting appointments to see a GP.
Each GP took the lead in care for a particular population group. There was no lead GP with responsibility for patients who may be vulnerable due to their circumstances, for example, homeless patients or patients from travelling communities, as this was not a population group that was prevalent in the area. However there was a GP lead for patients with any learning disabilities and for those patients who experienced poor mental health. These patient groups were called for regular health checks on an annual basis which protected their physical health.