New Pond Row Surgery

Updated 29 November 2018

New Pond Row Surgery provides primary medical services to approximately 7,500 registered patients in the town of Lancing and surrounding areas. The practice delivers services to a higher number of patients who are aged 65 years and over, when compared with the local clinical commissioning group (CCG) and England average Data available to the Care Quality Commission (CQC) shows the number of registered patients suffering income deprivation is similar to the CCG and national average. The percentage of patients with long standing health conditions, is higher than the CCG and national average.

Care and treatment is delivered by three GP partners, two salaried GPs and a GP retainer (a GP retainer is a GP who is employed to provide flexible support). All of the GPs are female. The practice employs a team of four practice nurses, two healthcare assistants, two paramedic practitioners and advanced nurse practitioner and a pharmacist. There is a practice manager, an assistant practice manager and a team of reception and administration staff.

The practice is registered to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder and injury; maternity and midwifery services; family planning; and surgical procedures.

Services are provided from one location: 35 South Street, Lancing, West Sussex, BN15 8AN

For information about practice services, opening times and appointments please visit their website at: http://www.newpondrow.co.uk

Updated 29 November 2018

This practice is rated as Good overall. (Previous rating August 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at New Pond Row Surgery on 17 October 2018 as part of our planned inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. However, record keeping in relation to significant events did not always provide a clear audit trail of lessons learned and shared and action taken to improve safety.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• The practice had good facilities and was well equipped to treat patients and meet their needs. The premises were clean and hygienic.
• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• The practice had won an award from a local mental health charity in recognition of improved services for people with mental health.

The areas where the provider should make improvements are:

• Provide awareness training for all staff on the ‘red flag’ sepsis symptoms that might be reported by patients and how to respond.
• Improve the recording and reporting of significant events so that it is clear that the details and lessons learned have been shared with relevant staff and that appropriate action has been taken and followed up.
• Update the practice’s fire safety policy and ensure all the actions from the latest fire risk assessment are completed.
• Put arrangements in place to ensure staff feel properly supported in their roles and able to raise issues or concerns in confidence.
• Look at ways to improve the uptake of cervical screening for eligible patients.
• Improve quality and outcomes framework performance for chronic lung disease and ensure the world health organisation targets for all childhood immunisations are achieved.
• Ensure that a patient participation group is re-established so that the practice can engage with a wider group of patients and utilize their feedback and support in improving services.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 29 November 2018

Updated 29 November 2018

Updated 29 November 2018

Updated 29 November 2018

Updated 29 November 2018

Updated 29 November 2018