We carried out a review of the data available to us about Combe Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Combe Home Care Ltd, you can give feedback on this service.
Coombe Homecare is a domiciliary agency providing personal care to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were complimentary about the care and support they received from Coombe Homecare. One said, “I was so grateful for the support you gave me- what would we do without you.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were protected because risks had been assessed and any measures needed to mitigate these were fully documented. Medicines were being safely managed.
People were supported where needed to maintain good nutrition. People’s health and emotional wellbeing was closely monitored and responded to when needed. Staff worked in partnership with other agencies to achieve the best outcomes for people
Staff were knowledgeable about people’s needs and wishes. People were treated with respect and their dignity and privacy was upheld.
The service had an open and inclusive culture, complaints were taken seriously. People and staff voice mattered, and the registered manager looked for ways to capture this.
There were quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12/07/2018 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our guidance to be completed within one year of the service registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.