We carried out an announced inspection at Dr S Bhadra & Dr A Padiyar Partners (also known as Riverside Surgery) between 18 and 21 July 2022. Overall, the practice is rated as Good.
Safe - Good
Effective -Good
Caring - Good
Responsive - Good
Well-led - Good
Following our previous inspection on 18 November 2020, the practice was rated Requires Improvement overall and Good for effective, caring, responsive and requires improvement for providing safe and well-led services.
At this inspection we looked at Safe, Effective and Well-led and we carried through the ratings for Caring and Responsive from the last inspection.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr S Bhadra & Dr A Padiyar Partners on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was a focused inspection undertaking a site visit to follow up on breaches identified at their last inspection:
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider.
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A short site visit.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall
We found that:
- The practice had developed and improved the arrangements in relation to medicines management, which were concerns at the last inspection.
- The service had a range of policies and procedures to govern activity.
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to take action to improve the uptake of childhood immunisation and cervical screening.
- Continue to work on digitalising all staff documents so they are centralised.
- Ensure dates are recorded on all prescription logs.
- Work with the Patient Participation Group to improve engagement.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care