We spoke with seven patients of Oakhill Medical Practice during our inspection. All of the patients told us they were happy with the care and treatment they received at the practice. Five of the patients said that it was often difficult to get through to the practice on the telephone to make an appointment, however all of the patients we spoke with said they had been able to see a doctor if they requested an emergency appointment. We found that patients were involved in their care and treatment which was provided in a way intended to ensure their safety and welfare. However we found that patients' privacy and dignity was not always protected.
Patients were being cared for in a clean, hygienic environment. However we found that patients and staff were not always protected from the risk of infection because appropriate guidance had not been followed.
Staff received appropriate professional development including appraisals and training. Staff we spoke with told us that they felt well supported by the management team at the practice. We found that the provider did not have proper systems in place to ensure that staff were registered with the relevant professional body.
We found that the practice carried out a range of audits on a regular basis to monitor the quality of the service and to learn from any mistakes made. There was a Patient Participation Group at the practice and they were involved in assessing the quality of care patients received.