Broomfield Park Medical Centre

Background to this inspection

Updated 27 September 2017

Dr Durr and Partners is located in the Spon End district of Coventry, an urban area to the north west of Coventry city centre. It is run as a partnership had 7633 patients registered at the time of our inspection. The practice had recently seen an increase of approximately 160 patients due to the close of another local GP practice and the opening of a nearby ‘retirement village’. In addition, there is a branch surgery, The Health Centre, located at Warwick University where a further 9,907 patients are registered. The two practices serve very different communities, although patients can make appointments at either practice. The main practice has a community with a large elderly and ethnic population, whereas the branch surgery primarily serves students of many nationalities. We did not inspect the branch surgery as part of this inspection.

The practice has a General Medical Services (GMS) contract with NHS England. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities. The practice is part of a local GP federation – the GP Alliance. A group of practices who work together to share best practice and maximize opportunities to improve patient outcomes.

There are eight partner GPs (three male and five female) within the practice. There are also three practice nurses, one of whom is a nurse practitioner and therefore able to issue prescriptions. They are supported by a practice manager and administrative and reception staff.

The practice is also an approved training practice for doctors who wish to be become GPs. A GP trainee is a qualified doctor who is training to become a GP through a period of working and training in a practice. Only approved training practices can employ GP trainees and the practice must have at least one approved GP trainer.

The practice is open from 8.00am to 6.30pm during the week. Appointments are available from 8am to 11am and from 2pm to 5.50pm, although there is no afternoon session on Thursdays, appointments are available at the branch surgery. Outside of these times, a duty GP is available and urgent appointments can be made outside of these times by arrangement with the practice.

Extended hours appointments are available on Mondays from 6.30pm to 7.40pm, or on Tuesdays after a public holiday.

When the practice is closed, patients can access out of hours care provided by Coventry and Warwickshire Partnership NHS Trust within the same building through NHS 111. The practice has a recorded message on its telephone system to advise patients. This information is also available on the practice’s website.

Home visits are available for patients who are unable to attend the practice for appointments. There is also an online service which allows patients to order repeat prescriptions and book new appointments without having to telephone the practice. Telephone appointments are available for patients who are unable to reach the practice during normal working hours.

The practice treats patients of all ages and provides a range of medical services. This includes minor surgery and disease management such as asthma, diabetes and heart disease.

Overall inspection

Good

Updated 27 September 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Durr and Partners (known locally as Broomfield Park Medical Centre) on 4 October 2016. As a result of our inspection the practice was rated as good overall but required improvement for providing safe services. The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for Dr Durr and Partners on our website at www.cqc.org.uk.

This inspection was a desk-based focused inspection carried out on 23 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 4 October 2016. This report covers our findings in relation to those requirements.

Overall the practice is rated as good.

Our key findings were as follows:

The practice had registered to receive alerts issued by MHRA (Medicines and Healthcare Products Regulatory Agency). This was rectified immediately after our last inspection on 4 October 2016. The practice supplied evidence to show they had retrospectively reviewed all alerts issued during the last 12 months and taken any appropriate action. A revised procedure was also put in place to ensure staff were fully informed of alerts and to record the actions that needed to be taken going forward. The practice also supplied evidence to show they have continued to monitor and action these alerts and have discussed them in relevant staff meetings.
All staff meetings were being fully minuted.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice