8 August 2013
During a routine inspection
We looked at the records held at the office for both the domiciliary care service and the supported living service. The care plans we looked at included detailed information about the individuals using the services, how they should be supported in their home and about the things which were important to them in their lives.
We reviewed the recruitment records of five staff for each of the services. We saw that they had been recruited using an effective procedure that included all of the appropriate checks to ensure that the person being employed was of good character.
People were given information about what to do if they needed to make a complaint and those we spoke to told us they would not hesitate to contact the manager if they needed to.