We carried out a review of the data available to us about Lower Clapton General Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lower Clapton General Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Lower Clapton Group Practice on 1 December, 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw one area of outstanding practice:
The practice provided a frail home visiting (FHV) service visiting service where all housebound patients are visited a minimum of two visits per year, and an average of four visits per year is carried out across the whole house bound register. The purpose of this is to proactively identify physical, psychological and social needs so as to improve overall quality of life and reduce acute hospital attendances and admissions in this vulnerable group. There were 78 patients on the FHV register and over the last 12 months these proactive visits had resulted in in a total of 16 new clinical diagnoses.
The areas where the provider should make improvement are:
Continue to take action to raise the level of patient satisfaction around contacting the practice by phone.
Take action to ensure the complaints system is managed in a way that ensures complainants receive a written response in line with practice policy.
Chief Inspector of General Practice
People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care
People we spoke with told us of their experience of the practice. People told us that the clinical staff took time to discuss and explain their care and treatment. All the patients we spoke with were happy with the service they received from the practice. One person told us, "the practice is consistently good. Good ethos, supportive, good facilities and there when you need them."
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Staff received appropriate professional development. Patients told us they had confidence in the knowledge and skills of the GPs, the practice nurse and the other staff at the practice.
People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.