Oldham Medical Services

Updated 22 February 2024

Oldham Medical Services located at Langham House, 368 Ashton Road, Oldham, Lancashire, OL8 3HF.

The provider is registered to deliver the regulated activities of diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; and surgical procedures.

The practice is situated within the NHS Greater Manchester Integrated Care Board (ICB) and delivers a General Medical Services contract (GMS) to a patient population around 5,600 patients. This is part of a contract held with NHS England. The practice is part of a wider Primary Care Network (PCN) which is Oldham South.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first lowest decile (One of 10). The lower the decile, the more deprived the practice population is relative to others.

The practice is open between 8am to 6.30pm weekdays.

Out of hours services are provided by 111 and extended access appointments are provided by a local provider. These appointments are Monday to Thursday GP telephone appointments from 7:30am-8:00am. Evenings weekdays from 6.30 to 9pm and Saturday 9am to 5pm.

Updated 22 February 2024

We carried out a targeted assessment of Oldham Medical Services in relation to the responsive key question. This assessment was carried out on 25 January 2024 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Requires improvement.

Safe - Good

Effective – Good

Caring - Good

Responsive – Requires improvement

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the

Oldham Medical Services on our website at www.cqc.org.uk

Why we carried out this review.

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the assessment

This assessment was carried remotely.

This included:

• Conducting staff interviews using video conferencing.
• Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• During the assessment process, the provider highlighted the efforts they are making or are planning to make to improve the responsiveness of the service for their patient population.
• The effect of these efforts are not yet reflected in patient feedback. Patient feedback was that they could not always access care and treatment in a timely way. Some patients were dissatisfied with the arrangements for getting through to the practice by phone and their experience of obtaining an appointment.

Whilst we found no breaches of regulations, the provider should:

• Continue with their plan of responding to patient concerns/feedback about access and their experience of making an appointment with an aim to improve patient experience.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care