We spoke with eight patients during our visit. Overall patients we spoke with were happy with the service. Patients told us they "trusted" their GP and more than one patient told us 'we have been coming here for many years and it's a good practice and we are happy." Patients were able to make an appointment to see their GP without many problems. Patients understood the care and treatment choices available to them. Patients received care and treatment, that was planned and delivered in a way that was intended to ensure patient's safety and welfare. A patient told us "doctors have been very thorough and have always given me time."
Patients were protected from the risk of abuse. The provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Patients spoken with commented that the practice was clean and tidy. They told us that staff washed their hands and used gloves before examining them.
There were systems in place to monitor the quality of service provided, to ensure that medicines were safely ordered, stored and disposed of.
People's records were accurate and fit for purpose. If people were prescribed medication or had an immunisation, this was recorded in their notes. Medical records were securely stored and only accessible to authorised members of staff.
There is no registered manager in place currently at the practice. The provider has advised that they will be applying shortly.