Boulevard Lodge

Updated 2 May 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of two inspectors.

Service and service type: Boulevard Lodge is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced. Inspection site visit activity started and finished on 07 March 2019.

What we did: Prior to inspection, we reviewed the information we held about the service, including notifications of events the service is required by law to send us.

On the day of the inspection we observed the way the management team and staff interacted with the people. During our inspection we spoke with the registered manager, three staff and a visiting professional. We also spoke to three people using the service and two relatives. We checked four people’s care plans and a sample of medication and health and safety records. After our visit the registered manager sent us the further information we requested.

The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The information provided by the provider was used to plan our inspection and considered when we made judgement in this report.

Updated 2 May 2019

About the service:

Boulevard Lodge is a small residential care home that provides care for up to 9 people age 65 and over. On the day of inspection there were 7 people using the service.

People’s experience of using this service:

People received care that was person-centred. One person told us, "I don’t have any complaints, if I did I would tell someone. I would recommend this home to other people, so far so good. Staff are kind and speak nicely, they are always polite, they knock on the door before entering. I feel safe here and have no worries."

Systems and processes were in place to keep people safe. Equipment checks were made, and risk assessments were carried out. Medicines were administered safely. Safe staff recruitment processes were followed. Staff received induction, training and supervisions to provide safe care.

People were supported with their nutritional needs and with meal options. Staff respected people’s privacy and encouraged people to be independent. People and staff told us they felt supported and listened to. Staff spoke to the people using the service in a respectful manner. People told us they were happy living at the service.

People were provided with information on how to make a complaint. We saw from the complaints log that past complaints were dealt with appropriately.

The registered manager was approachable. We were told the provider visits the service weekly and is supportive. Audits were in place to monitor the quality of the service.

Rating at last inspection: Good (report published 5 August 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good overall with Requires Improvement for Effective.

Follow-up: We will continue to monitor the service through the information we receive until we return as part of the inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk