Forget me not homecare services ltd

Forget me not homecare services ltd is a domiciliary care service providing personal care for people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 19 people using the service, 17 of whom received a regulated activity.

People’s experience of using this service and what we found

People and their loved ones told us they were happy with the care and support provided, which they felt was safe, appropriate and respectful. Risks were assessed and mitigated and staff knew how to respond if they had any concerns. Safe recruitment practices were followed. People were supported by a dedicated team of staff who knew each person well. Systems were in place to ensure the safe management of medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Everyone we spoke with felt the service was well managed, that staff were knowledgeable, and managers approachable. There was a clear focus on monitoring the service and learning from incidents to make sure people received good quality care and support. Staff understood their roles and responsibilities, and the provider understood their responsibilities in line with regulation and the duty of candour.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 18 July 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.

Forget me not homecare services Ltd is a domiciliary care service providing the regulated activity of personal care to 19 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and confident in the support they received from staff. Risks were assessed but the registered manager had identified that improvements were needed in this area. Safe recruitment practices were followed. People were supported by the same staff who knew them well. Systems were in place to ensure the safe management of medicines.

Staff were well trained and very well supported by the management team. Staff worked well together, and with external healthcare professionals to make sure people received the care and support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were very kind and compassionate and they had no concerns about the quality of the service they received. We were told staff treated people with dignity and respect and supported people to remain as independent as possible. People and their relatives were involved in decision making about their care and had access to care and support records.

Staff knew people incredibly well which led to care and support being very individualised to meet people’s needs. Some care plans were very detailed and specific. The registered manager had already identified care plans as area for development and was working with the staff team to introduce and develop a new system. There had only been one complaint received which was fully investigated and the outcome shared with the complainant. Staff understood the need for flexible and compassionate care when supporting people nearing the end of their lives.

Everyone we spoke with told us the service was very well led and they had confidence in the management team. There was a focus on learning and continuous improvement to make sure people received a high quality, individualised service.

Rating at last inspection

This service was registered with us on 18 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.