We carried out a review of the data available to us about Gemini Exclusive Care Mansfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gemini Exclusive Care Mansfield, you can give feedback on this service.
Gemini Exclusive Care Mansfield is a domiciliary care service which provides personal care to adults with a range of support needs in their own homes. At the time of this inspection the service was supporting 46 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Safe procedures were in place to make sure people received their medicines as prescribed. There were enough staff available to ensure people’s care and support needs were met in a timely way. The provider had effective recruitment procedures in place to make sure staff had the required skills and were of suitable character and background.
Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs. Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Positive and supportive relationships had been developed between people and staff. People and their relatives told us staff were caring and they were treated with dignity and respect.
People’s care and support was planned and delivered in a way that ensured it met their needs and reflected their preferences. The care records we looked at included risk assessments. We saw people’s care records were regularly reviewed with the person.
There were effective systems in place to monitor and improve the quality of the service provided. People, their relatives and staff told us the registered manager and care coordinator were supportive and approachable. One person told us, “They [Gemini Exclusive Care Mansfield] are only small, but they are first class, I would give them 6 stars [out of 5], not 5.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24/07/18 and this is the first inspection.
Why we inspected
This was a planned inspection.