This practice is rated as Good overall. (Previous rating July 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at St Bede Medical Centre on 30 July 2018. This was as part of our ongoing inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- At our previous inspection in July 2016, we told the provider that they should make improvements in some areas. We saw at this inspection improvements had been made. The practice had reviewed and improved their prescription security arrangements, updated the standard letter issued in response to complaints and ensured that staff had annual appraisals.
The areas where the provider must make improvements are:
- Ensure care and treatment is provided in a safe way to patients
The areas where the provider should make improvements are:
- Develop and implement a policy to support staff to raise incidents and near misses through the significant event process.
- Review their fire risk assessment to ensure risks are identified and well managed.
- Put in place arrangements to check the professional registration of GPs on a regular basis to ensure they are still registered to practice.
- Develop a risk register and business plan that outlines how and when the practice can deliver on its strategy and vision.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.