- GP practice
Prospect Surgery
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
We carried out an announced focused assessment of one quality statement, equity of access, under the key question ‘Responsive’ at Prospect Surgery on the 7 March 2024. Following our assessment, the key question of responsive continues to be rated as good. We did not assess the other key questions of safe, effective, caring or well-led. The previous ratings of good for these 4 questions carry forward from March 2022. The service is still rated as good overall. This assessment was a short, focused assessment, carried out remotely using video conferencing. This was part of our work to understand how practices are working to try to meet demand for access, and to understand the experiences of people who use services. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care, at a time when demand for general practice remains exceptionally high. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These responsive assessments include looking at practice innovations to improve patient access to primary care and sharing this information to drive improvement. At this assessment, we found: The practice had performed above national ‘access’ averages on the latest GP National Patient Survey. The practice used performance data to target and improve access. Practice patient surveys showed high levels of satisfaction with appointment availability. The practice understood the needs of its local population and had developed services accordingly.
People's experience of this service
The latest GP Patient Survey data showed above average patient satisfaction for how easy it was to get through to the practice on the phone, and for availability of appointment times. Other indicators were in line with national and local averages. Patient surveys carried out by the practice showed high levels of patient satisfaction. The practice regularly and proactively reviewed access in order to make further improvements.