We carried out a review of the data available to us about Westbury Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westbury Medical Centre, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection November 2014 – Rated Requires improvement overall).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Westbury Medical Centre on 21 November 2017. As part of our inspection programme.
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Date the policies recently reviewed and note an indicative date for the next review.
Implement a systematic approach to patient consent in respect of minor surgical procedures.
Make available to complainants information about the next steps to take following any complaint investigation.
Consider suitable delegation and document any division of responsibilities and governance processes to enable appropriate continuance.
Continue to action areas identified for improvement in the infection prevention and control audit.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Westbury Medical Centre on 27 November 2014. Overall the practice is rated as requires improvement.
Specifically, we found the practice to require improvement for providing safe and well led services. It also required improvement for providing services for older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances make them vulnerable and people experiencing poor mental health (including people with dementia). It was good for providing effective, caring and responsive services.
Our key findings across all the areas we inspected were as follows:
However there were areas of practice where the provider needs to make improvements:
Importantly the provider must:
In addition the provider should:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
We saw that the provider had procedures in place to help protect patients' privacy and dignity. The staff we spoke with were familiar with the procedures. None of the patients we spoke with had any concerns in this area.
We found that care and treatment was planned and delivered in a way that met patients' needs and protected their rights. Patients were involved in decisions about their treatment.
Patients received their treatment in a clean, hygienic environment. The provider had suitable arrangements in place to ensure patients were not placed at risk of cross infection. However we did find some out of date equipment and dressings stored in a treatment room.
We saw that the provider carried out a range of audits on a regular basis to monitor the quality of its own performance and to learn from any mistakes made. The provider had a small but effective patient participation group.