Archived: Dishley Grange Medical Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dishley Grange Medical Practice on 23 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff used an established system for reporting and recording significant events and the practice demonstrated an open and transparent approach to safety reporting and management.
• Risks to patients were assessed and well managed and the practice sought to continually improve processes.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• The practice had invested significant resources into improving and expanding access. This included the provision of extended opening times and facilitation of digital communication options.
• The practice had developed working relationships with an extended range of multidisciplinary professionals and teams that enabled patients to access specialist services as part of coordinated care without the need to attend hospital.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.
• Clinical staff proactively shared decision making with patients. This meant patients had input into their condition management plans as a strategy to help empower them to improve their health.
• There was a focus on continuous learning and improvement at all levels through ongoing processes of reflection in meetings, investigations and treatment reviews.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice